What you can expect when you rent
Places to stay, experiences and services: you book and message in GoBedGo, and never pay on the side. This is how you are protected.
- Nothing is charged up frontYou pay once the host confirms
- Protected messagingNo payments outside the site
- Genuine reviewsOnly after a booking
Vemdalen. Photo: MARKO MAKAR, Unsplash License
What protects you in every booking
Everything happens here
Numbers and links are hidden in messages, and no payment happens on the side.
Read moreGenuine reviews
Only after a completed booking. Guest and host write without seeing each other's review.
Read moreVerified profiles
Guests and hosts can verify their ID with Stripe and get the Verified badge.
- Places to stay
- Experiences
- Services
The same rules for everything you book
Experiences and services from local businesses follow the same rules when they are booked here: contact goes through GoBedGo, reviews are only written after a completed booking, and you never pay on the side.
You pay only once the host confirms
- You send a request
With your dates and the number of guests. You see the total price line by line before you send it.
- The host replies
The host has 24 hours. If the host doesn't reply, the request expires and nothing has been charged.
- You pay once the host confirms
You pay on GoBedGo, never to the host directly. We'll email you when it's time.
Three cancellation policies
- FlexibleFull refund up to 14 days before arrival, half up to 7 days before, then nothing.
- ModerateFull refund up to 30 days before arrival, half up to 14 days before, then nothing.
- StrictFull refund up to 60 days before arrival, half up to 30 days before, then nothing.
100 %back
You get back everything you have paid30 days before arrival
If the host cancels, or the place is double-booked, you always get everything back.
What happens if something goes wrong
The host cancels
You get back everything you have paid. If you have not paid yet, nothing is charged.
The place isn't as described
Message the host in your booking, and tell us if you can't agree.
Contact usDamage to the property
The host reports it to us within 14 days. No money is taken from you without your approval.
Damage in the termsSomeone asks you to pay outside the site
Don't pay. Tell us and we'll review the conversation.
Contact us
How to spot a rental scam
Only pay at checkout
Never a bank transfer or app payment outside the booking.
Stay in the messages
Do not move the chat to text or WhatsApp before you book.
Check the address
Only log in and pay on gobedgo.com.
Too good to be true?
A low price for a popular week and pressure to hurry are common signs.
Has something happened? Write to us with the address of the listing, and we will look into it. If you have already paid someone outside GoBedGo: contact your bank right away and report it to the police. Report a listing or a message
Safe for you as a host
Approximate location
Before a booking, the place is shown a few hundred metres from where it really is.
Address and key details only once it's paid
The key code is shown to the guest 48 hours before arrival.
You confirm every request
You have 24 hours to reply, and the guest pays only once you have confirmed.
The same protected messaging for you
Messages that try to move the booking away from the service are stopped, so that you don't lose the payment.
Find a place to stay
The full price before you send a request, and you pay only once the host confirms.