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Policies

Experiences and services

Rules for you who offer an experience, such as a guided tour or a snowmobile trip, or a service, such as cleaning or photography, and for you who book one. You accept them when you submit an experience or service.

  • Last updated 9 November 2026
  • The terms prevail if anything differs.

§ 1

Who can offer

Experiences and services are added from a host account. The provider makes the agreement directly with the guest, and we arrange it in the same way as for places to stay.

  • You must have the skills, training and permits the activity requires, for example guide training, a snowmobile licence, a registered food business or an alcohol licence.
  • You must have liability insurance that covers the activity. We may ask for proof before the listing is published.
  • If you run the activity as a business, say so, with the name, registration number and tax registration.

§ 2

An accurate description

  • Describe what is included, how long it takes, where you meet, what level is needed and what the guest should bring.
  • The person named in the listing leads the experience or provides the service, unless it says who does instead.
  • Start and finish on time, and change nothing without the guest's agreement.
  • The price is the full price. Equipment and fees the guest must pay must be included or clearly stated.

§ 3

Safety

  • Tell guests in advance about risks they cannot foresee, and about any requirements for age, health or weight.
  • Safety equipment must be available, working and fitted, such as helmets, life jackets or ice picks.
  • Have a plan for accidents and weather: how you raise the alarm, who knows first aid and when you cancel.
  • Cancel if the weather or conditions make it dangerous. The guest then gets everything back or a new date.
  • Whoever leads an activity is never under the influence of alcohol or drugs.
  • Children take part with an adult, unless the listing says otherwise.

§ 4

What is not allowed

  • Activities that need a permit you do not have, such as hunting without hunting rights or fishing without a licence.
  • Disturbing animals, damaging nature or ancient monuments, or driving off-road where it is forbidden.
  • Services that require a professional licence, such as healthcare, if you do not have one.
  • Selling alcohol without a licence.

§ 5

Fair prices

We compare prices with similar experiences and services in the area. A price that seems unreasonable may be reviewed before it is published, and we will then ask you to explain it.

§ 6

Cancellation and weather

Experiences and services have their own cancellation policies, shown in the listing. If the provider cancels, the guest always gets everything back.

§ 7

Commission

For experiences and services the provider pays a commission on each booking. It is shown in host mode before you submit and is deducted when the guest pays. The guest pays no fee.

Last updated 9 November 2026

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